What materials are OneWildOne jewellery made of?

All of our jewellery is made of sterling silver with either 18k gold or 14k gold plating.

How do I use a promotional code?

If you have a promotional code to use on our site, just enter the code in the box labelled 'Discount Code' at checkout, click 'Apply', and if your basket meets the conditions of the offer, your code will apply.

My order hasn't arrived yet. What do I do?

Once we have dispatched the goods, you will receive a shipping confirmation. If you haven't received your order within the specified time of delivery, please email support@onewild.one. You must notify us by email of the problem within 14 days of the date on which you ordered the goods.

What if I have received the wrong item or an item is missing?

Please contact our support team. The details are on our Contact Us page.

Can I return earrings?

For hygiene reasons, we do not offer refunds or exchanges on earrings unless they are faulty.

What if I receive a faulty item?

If you receive a faulty item, please contact support@onewild.one.

What should I do if I have problems placing my order?

Please contact our support team. The details are on our Contact Us page.

How do I pay for my order?

Customers can make purchases via PayPal, debit or credit card payments, Apple Pay, or Klarna (please check all options on both desktop and mobile). These are all fast and secure online payment gateways that accept all major debit and credit cards.

Do you ship to my country?

We ship internationally! For non-UK orders, please select the international shipping option at checkout.

How will my jewellery be packed?

Your jewellery will arrive in a reusable suedette travel case and our bubble wrap signature zip pouch.

What's the warranty policy for OneWildOne jewellery?

All of our jewellery comes with a 6-month warranty. Please note this does not include product loss.

How long will it take for my refund to be processed?

Once our aftercare team receives a return, it can take up to 2 days to assess and process it. Once the refund has been processed, it will take 5-10 working days to appear in your account.