Refund policy
Returns
We hope you love your OneWildOne pieces, but if something isn’t quite right, you can request a return within 14 days of receiving your order.
To be eligible:
- Items must be unworn and in original condition
- Returned in original packaging
For hygiene reasons, earrings are non-returnable.
How to Return
To start a return, please email us at support@onewild.one with:
- Your order number
- The item(s) you wish to return
We’ll provide return instructions from there.
Returns sent without prior approval may not be accepted.
Refunds
Once your return is received and inspected, we’ll process your refund to your original payment method.
Please allow 3–5 working days for processing after receipt.
Shipping Costs
- Original shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer
Faulty Items
If your item arrives damaged or develops a fault, please contact us as soon as possible with:
- Your order number
- Clear images of the issue
We’ll assess and resolve in line with our 6-month warranty policy.
Exchanges
We’re happy to offer exchanges on all items except earrings, provided they are:
- Unworn
- In original condition
- With tags still attached
To request an exchange, please email us on support@onewild.one with your order number and the item you’d like instead.
Once your return is received and approved, we’ll process your exchange.
If there is a price difference:
- You’ll be asked to pay the difference for higher-priced items
- We’ll refund the difference for lower-priced items
A Final Note
We reserve the right to refuse returns that do not meet the above conditions.